Selwyn Services and Power Failure
The Selwyn Services we provide to residents in their villas and apartments, including the technologies connected to the use of landline phones, are provided over a fibre or fixed wireless landline service and, to operate, rely on the power provided to each home. In the event of a power cut, the landline phone in in our villas and apartments (if any) may not work and residents may be unable to call 111 emergency services for the duration of the power cut.
The 111 Contact Code
The 111 Contact Code ensures that people who are more likely to need to contact 111, and who have a phone service that doesn't work in a power failure (with no other means of contacting 111 at their premises), are provided with a means to contact the 111 emergency service. A code has been established in collaboration with the New Zealand Commerce Commission and the New Zealand Telecommunications Forum.
Alternative means of contacting emergency services during a power failure
Please use your mobile phone to dial 111 in the event of an emergency. If you do not have unrestricted access to a mobile phone, then you may be eligible to register as a vulnerable consumer by following the process below.
Criteria for becoming registered as a “Vulnerable Consumer”
To be covered by the 111 Contact Code and apply to become registered as a “Vulnerable Consumer”, a person must:
- be at particular risk of requiring the 111 emergency service (either now or sometime in the near future) due to health, safety or disability reasons; and
- in the event of a power failure, not have a means to contact the 111 emergency service at their premises that can work for a continuous 8-hour period. ie a mobile phone.