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Support Services

The following links aim to support you during and after the COVID-19 pandemic. The information is collected from a variety of sources, relevant to our mandate of helping older people and their families in this extended hour of need. 

Selwyn's approach to reducing the risk of COVID-19 within our community

Key links of support during isolation

Essential support services are still operating during all New Zealand's COVID-19 Alert Levels. Below you'll find provided a variety of online shopping links, helplines, communities to connect with, and financial support services.


During Alert levels 3 & 4 GP practices can be contacted via phone. Reception will take details and have a doctor call the patient back within the day. Only after the phone consultation will a patient be invited to attend at the practice. Doctors will fax prescriptions to the pharmacy nearest to the patient’s home.

Pharmacies are open and clients can pick up their prescription at any time. If unable to leave the house, you can call the pharmacy which will organise for a courier to deliver the prescription for a fee. Many organisations volunteer to pick up your prescription and deliver it to you. We've teamed up with the Student Volunteer Army who are working with pharmacies to deliver prescriptions, visit our volunteering page for more information.

If you can't contact your GP the following information is here to help:

Food & essential items:

Information from covid19.govt.nz/#faqs

Essential services remain open at all Alert Levels. This includes supermarkets, banks, GPs, pharmacies, service stations, couriers and other important frontline service providers. You can also arrange to have your shopping delivered, or have family, friends or neighbours drop off food or groceries. If visiting a store in person, maintain physical distancing, and wash your hands before and after visiting. More information about shopping safely.

Student Volunteer Army, photo by Hannah Watkinson

If you can’t access food or essential items yourself or with the help of whānau, friends, iwi, neighbours or community providers, there is urgent assistance available. If you are not eligible for support from Work and Income and you don’t have a way to access essential supplies yourself, you can contact your local Civil Defence Emergency Management Group (CDEM). However, if you have immediate urgent food needs then you should ring your local CDEM Group directly. The service operates seven days a week from 7am to 7pm. If you find yourself in this situation, please phone your local CDEM Group. The number for your local CDEM Group is on the National Emergency Management Agency website.

We have also teamed up with the Student Volunteer Army who deliver essential groceries to those in need. Visit our volunteering page for more information.

You can also order food online from the following places:

Services offering phone support

Information from covid19.govt.nz/#faqs

If over the following days and weeks you feel you are not coping, it’s important to seek help and professional support. Your family doctor is a good starting point. For support with grief, anxiety, distress or mental wellbeing, you can also call or text the 'Need to talk?' service on 1737. This service is free, available 24 hours a day, 7 days a week and gives you the chance to talk it through with a trained counsellor. There are a few different services offering phone support, if you need to talk, contact any of the links below.

The Selwyn Foundation Chaplains Daily Reflections

Community Support

If you're missing your local church you can tune in below to the following services and reflections online.


Financial support and services

Information from covid19.govt.nz/#faqs

The Government is acting to support people in New Zealand through these changes, you usual financial support, such as benefits, will continue, click here for more information. If you need financial assistance you can call the free Government helpline 0800 779 997 (7 days a week). The following links are also here to help:

Haven't found what you're looking for?

If you're looking for specific information which we haven't featured above, please let us know how we can help by emailing Selwyn.Institute@selwynfoundation.org.nz or you may find what you're looking for on the following websites:

The Selwyn Institute Articles

  • Resilience

    In 2019 The Selwyn Institute focused on Resilience in the context of ageing and wellbeing. Little did anyone know that so early in 2020, with the onset of the global COVID-19 pandemic, that the learnings would be so relevant and useful.

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